Terms of service

Terms & Conditions

Welcome to PRV! These Terms & Conditions govern your use of our website and services. By placing an order, you agree to these terms.

1. General Information

  • PRV (“we,” “us”) specializes in customized products including phone cases, gifts, and branded merchandise.

  • These terms apply to all purchases made through our website or other sales channels.

2. Order Process

  • All orders require payment confirmation before processing.

  • You are responsible for providing accurate design files, text, and personalization details.

  • We reserve the right to reject orders containing offensive, copyrighted, or illegal content.

3. Pricing & Payments

  • Prices are listed in [your currency] and subject to change without notice.

  • Additional charges (shipping, taxes) will be displayed at checkout.

  • Accepted payment methods: [List: Credit Cards, PayPal, etc.].

4. Custom Products

  • Design Approval: You must approve all proofs before production begins.

  • Color Variations: Slight color differences may occur due to monitor/screen settings.

  • Errors: Notify us within 24 hours of order placement for corrections.

5. Shipping & Delivery

  • See our Shipping Policy for detailed information.

  • Delivery times are estimates, not guarantees.

  • Risk of loss transfers to you upon delivery confirmation.

6. Returns & Refunds

  • Due to the custom nature of our products, we do not accept returns unless:

    • The item arrives damaged (must report within 48 hours with photos).

    • There was an error on our part (wrong product/significant defect).

  • Approved refunds will be issued to the original payment method within [X] business days.

7. Intellectual Property

  • You confirm you have rights to any images/text submitted for customization.

  • PRV retains ownership of all website content, designs, and product photos.

8. Limitation of Liability

  • We are not liable for:

    • Delays beyond our control (carrier issues, natural disasters).

    • Minor imperfections inherent in handmade/custom items.

    • Indirect damages (lost profits, data loss).

9. Governing Law

  • These terms are governed by the laws of [Your Country/State].

  • Disputes will be resolved in [Your Jurisdiction] courts.

10. Changes to Terms

  • We may update these terms periodically. Continued use after changes constitutes acceptance.