Shipping & Delivery Information
At PRV, we strive to deliver your custom keepsakes as quickly and safely as possible. Below are all the details you need about our shipping process.
1. Processing Time
Standard Orders: 1–3 business days (excluding weekends/holidays).
Rush Orders: Available for an extra fee (processed within 24 hours).
Custom/Bulk Orders: May take 3–5 business days (varies by complexity).
Note: Processing begins only after design approval and payment confirmation.
2. Shipping Options & Estimated Delivery
We ship worldwide via trusted carriers (FedEx, UPS, USPS, DHL). Delivery times vary by location:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| USA | 3–5 business days | 1–2 business days |
| Canada/UK/EU | 5–10 business days | 3–5 business days |
| Other Countries | 7–15 business days | 5–7 business days |
Note: Delays may occur due to customs, weather, or carrier issues.
3. Shipping Costs
Calculated at checkout based on order weight, destination, and speed.
Free Shipping: Available for orders over [X amount] (e.g., “$50+ in the USA”).
Bulk Orders: Contact us for discounted rates.
4. Tracking Your Order
You’ll receive a tracking number via email once your order ships.
Click the link to monitor your package in real time.
5. International Shipping
Customers are responsible for customs fees, taxes, or import duties (if applicable).
PRV is not liable for delays or fees imposed by customs.
6. Lost or Damaged Packages?
Damaged Items: Contact us within 48 hours with photos for a replacement/refund.
Lost in Transit: We’ll file a claim with the carrier and reship/refund as needed.
7. Need Faster Delivery?
Select Express Shipping at checkout.
For urgent requests (e.g., gifts), email us at support@posirovibe.com before ordering.